Refund policy
Effective Date: April 17th, 2026
At Promo Display Supply, we take pride in delivering high-quality custom displays. Because many of our products are made to order, our refund policy is as follows:
1. Custom Products (Most Orders)
Due to the personalized nature of our products:
- All custom orders are final once artwork is approved and production begins
- We do not offer refunds or returns for:
- Approved artwork errors
- Customer-submitted design mistakes
- Color variations within normal industry tolerances
2. Damaged or Defective Items
If your order arrives damaged or defective:
- You must notify us within 5 business days of delivery
- Provide photos of the damage and packaging
- We will review and, if approved, offer:
- Replacement product, or
- Store credit
3. Order Issues
If there is an error caused by us (incorrect item, printing error, etc.), we will correct the issue at no cost to you.
4. Non-Custom / Stock Items (If Applicable)
For non-custom items:
- Returns may be accepted within 14 days of delivery
- Items must be unused and in original packaging
- Customer is responsible for return shipping costs
5. Order Cancellations
- Orders may only be canceled before artwork approval and production
- Once production begins, cancellations are not allowed
6. Shipping Costs
- Free shipping applies to original orders only
- Return shipping (if applicable) is the responsibility of the customer
7. Contact Us
For any issues or questions, contact:
Promo Display Supply
Email: promodisplay@drmsales.com
Phone: 469-757-3257